Frequently Asked Questions
1. What services do you offer?
We offer a wide range of cleaning services, including regular house cleaning, deep cleaning, move-in/out cleaning, office cleaning, and more. We also provide specialized cleaning such as carpet cleaning, window washing, and post-construction cleaning.
2. How do I book a cleaning service?
You can easily book a service through our website’s booking page or by calling our customer service hotline. Simply select the service you need, choose a convenient time, and complete your booking.
3. Are your cleaners insured and background checked?
Yes, all our cleaners are fully insured and undergo a thorough background check to ensure safety and trustworthiness.
4. Do I need to provide cleaning supplies?
Our cleaners come equipped with all necessary supplies and tools. However, if you have specific products you prefer we use, you can let us know, and we’ll gladly accommodate your request.
1. What is included in a standard cleaning service?
Our standard cleaning includes dusting, vacuuming, mopping, cleaning bathrooms, and kitchens, and taking out the trash. We also offer additional services like inside fridge cleaning or window washing for an extra fee.
2. How is a deep cleaning different from regular cleaning?
Deep cleaning is more thorough and detailed. It includes cleaning behind appliances, scrubbing grout, removing soap scum, and attention to detail in hard-to-reach areas that may not be covered in a regular cleaning.
3. Can I customize my cleaning service?
Absolutely! We offer flexible cleaning packages that can be tailored to meet your specific needs. Simply let us know your preferences when booking.
4. How often should I schedule a cleaning?
It depends on your needs. Many customers prefer weekly or bi-weekly cleanings, while others may schedule monthly or occasional deep cleanings. We can work with your schedule to find the best plan for you.
1. How do I pay for the service?
We accept all major credit cards and online payments through secure payment gateways. Payment is usually processed after the cleaning service is completed.
2. Can I reschedule or cancel my booking?
Yes, you can reschedule or cancel your booking up to 24 hours before your scheduled appointment with no penalty. Late cancellations may be subject to a fee.
3. Is there a satisfaction guarantee?
We offer a 100% satisfaction guarantee. If you’re not happy with the cleaning, let us know within 24 hours, and we’ll return to fix any issues at no extra charge.
1. Do I need to be home during the cleaning?
No, you don’t need to be home during the cleaning. You can provide us with instructions for accessing your home securely, and we’ll take care of the rest.
2. What if something gets damaged during the cleaning?
We take the utmost care while cleaning, but in the unlikely event that something gets damaged, our insurance will cover the cost of repairs or replacements.
3. How do I give feedback on my service?
We encourage feedback to ensure we’re always improving. You can leave a review through our website, email, or by calling customer service directly.